Your questions, answered.

How does it work?

First, create an account and answer a few short questions to help us personalize your experience. Then, you can access your free dashboard. We instantly create a comprehensive checklist to walk you through the experience leading up to and after a loss. We’ll keep you on track, share useful resources and assist in decision making. We’ll continue to introduce new products and services to make end of life logistics easier so you can focus on what’s most important. Learn more here.

How do I create an account?

Simply click “Create Account” at the top of this page or click here. Already have an account? Log in here.

Does it cost me anything to create an account?

Not a dime. We believe in offering exceptional free services for our users and funeral planning is already expensive. As we grow, we will offer paid features but the checklist will always be free. Our guidance is not influenced by sponsors or advertisers.

Why do I have to fill out the questions when I create an account?

The intake questions allow us to provide a personalized checklist for you. Depending on timing and preferences your experience can vary widely. If you want to see a more general checklist, you can skip the intake questions entirely.

How do I log out?

When logged into your dashboard, select the downward-pointing arrow next to your name in the upper right-hand corner. A menu will appear with the option to “Log Out”.

How do I change my account preferences?

Once logged into your account, select the “Settings” tab on the left navigation bar. In here, you can change your name, password, email or add a profile photo.

I forgot my password and/or username. How do I find it?

No problem! Click the “log in” button on the homepage  and then click “ forgot password” on the bottom of the pop up screen. Still having trouble logging in? Message our concierge by clicking on the pop up below. Available live 9:30-5:30pm EST M-F. If outside these hours, our concierge will follow up with you within 24 hours. You can also email us hello@lantern.co. 

How do I change my answers to the intake questions?

Currently, you can’t change your answers after you’ve completed the intake. This feature will be added in our next version. In the meantime, you can always add, edit or delete tasks and ask our concierge for tips along the way. To access the concierge, click the messenger icon in the lower right corner of your screen any time you’re on lantern.co. 

How does the checklist work?

Once you create an account and complete the intake questions, you’ll gain access to a personalized checklist to navigate all the logistics after a death. You can always return to your checklist when logged in by selecting “checklist” from the left side navigation bar or when logged out by selecting “log in” on the upper navigation bar of the homepage. 

How do I edit my checklist?

There are lots of ways to personalize your experience with your post-loss checklist. Here are a few key features to access while in your checklist:

• To add a task: Select “add task”. Here you can choose where you’d like the task to appear, give the task a title and add any notes to help you accomplish the task. Hit “create” once you’re done to see it live in your list. 

• To delete a task: Click on the task to reveal the task description. Navigate to the bottom of the task and select the trash can icon. 

• To complete a task: On the left side of each task is an empty box. Click the box to tick off the task. The task will turn yellow and move to the “completed tasks” section of the checklist. 

• To reverse a completed task and return to your list: Scroll beneath the Tasks section to the “completed tasks” section. Uncheck any of the task to see them return to your list. 

• To adjust the timeframe shown: At the top of the checklist screen, you’ll see a dropdown menu titled “timeframe”. Click the downward facing arrow to reveal the viewing options for your checklist. You can also opt to see the full checklist at once. 

• Edit an existing task: In your checklist, select the task you'd like to edit. In the bottom right corner of the task, select the pencil icon. Edit your task as needed then be sure to click "submit" to save your changes. 

Can I print my checklist?

If you're in the planning ahead/preparation phase, the answer is yes! Simply hit the "print" button on the top right corner of the screen. From there, you can either save your document as a PDF, or print it. 

What if I don’t want to make an account. How else can I use Lantern?

Our content is accessible with or without an account. Simply click “articles” in the upper navigation to access content covering the entire end of life experience.

Who writes your articles?

Our articles provide a wide and varying perspective on end of life since we know it touches each person in different ways. Articles are written by our team, advisors, partners, and people who’ve been through it with advice to share.

I’m past the planning phase. Do you have anything for grief counseling and support?

Not yet, but you read our minds! We’re planning to release tools and resources to support every phase of this process. In the meantime, join our Facebook support group here. And check out some of these wonderful resources:

• Grief Coach: They send personalized text messages based on your loss, to you and the friends who want to help.

• Modern Loss: Candid conversations about grief. Beginners welcome. 

• Experience Camps: Free, week long summer camps for grieving children. 

• Crisis Text Line: Free, 24/7 crisis support via SMS. Just text 741741. 

How does the chat feature work?

Our chat feature is operated by a live human that can answer questions (for free!) and direct you to resources. Find the chat feature using the messenger icon on the lower right corner of your screen. Live chat is available 9:30am -5:30pm EST Monday-Friday. If outside these hours, you’ll be asked to provide your email address so we can follow up day.  

What’s the best way to get in touch with Lantern?

We love meeting new people! 

• Looking for job opportunities? Email: alyssa@lantern.co 
• Interested in investing in or partnering with Lantern? Email: liz@lantern.co
• Media inquiry? Email: media@lantern.co
• Questions, ideas, thoughts? Email: hello@lantern.co 
   
• If none of these are what you’re looking for, feel free to click that chat button on the bottom right of your screen to talk to a live human 9:30-5:30pm ET Monday-Friday. 

How do I find you on social media?

We’d love to connect with you! Find us on: 

Facebook 
Instagram
LinkedIn
Twitter

We also host a grief support group on Facebook. Join here.

How can I stay in the know about Lantern?

Sign up for our newsletter
Follow us on Facebook and Instagram

Why did you start this company?

We’ve been in your shoes before. We saw how the current offerings are often overpriced, confusing and primarily offline. We built Lantern based on your needs. Our company isn’t designed for the industry; it’s designed for you. Learn more here.

What Terms of Service am I agreeing to by using this product?

We make sure we stay up to date on all the best practices to ensure we are providing the best possible services. Check out our Terms of Service and Privacy Policy. 

Why are you a benefit corporation?

We are a mission driven for-profit company. A Benefit Corporation is a legal designation that allows us to maintain our mission to serve grieving families through capital raises, changes in leadership or anything else. Learn more about Benefit Corporations here.